Sorenson VRS®

Frequently Asked Questions

Sorenson Videophones

I am waiting for a VP-200. Where can I get more information about when I will get it?

I have a black screen when I make a call.

My videophone starts to overheat and becomes hot. What should I do?

How do I reject an incoming call while I am on another call?

I can make a VP call but I cannot get any calls.

Sorenson EnVision SL

Will EnVision SL work on Windows Vista?

Will EnVision SL work on Mac OS?

I could not register EnVision SL with the directory service.

EnVision SL won't upgrade.

Sorenson VRS/SIP-Relay Services

How do I dial "211" or "411" using Sorenson Video Relay Service?

I can�t make a call to SIPRelay using my AT&T/Cingular Blackberry.

I can�t make a call to SIPRelay using my T-Mobile Blackberry.